Terms & Conditions

Welcome to Rainu Rail. By using our website www.rainurail.com and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.

General Information

  • This website is owned and operated by Rainu Rail.

  • By accessing or using this site, you accept these Terms & Conditions and our Privacy Policy.

  • We reserve the right to update or change these terms at any time without prior notice.

Products & Services

  • Rainu Rail specializes in rail hardware, sliding systems, and related accessories.

  • All product descriptions, images, and specifications on our website are for reference only.

  • We strive to ensure accuracy, but errors may occasionally occur.

Orders & Payments

  • By placing an order, you confirm that all details provided are accurate and complete.

  • Payments are processed securely through trusted third-party payment gateways.

  • Rainu Rail reserves the right to cancel any order due to incorrect pricing, stock unavailability, or suspicious activity.

Shipping & Delivery

  • We aim to deliver products within the estimated time mentioned at checkout.

  • Delivery timelines may vary depending on location, courier partners, and external factors.

  • Rainu Rail is not responsible for delays caused by third-party logistics providers.

Returns & Refunds

  • Returns are accepted only if the product is unused, in original packaging, and reported within 7 days of delivery.

  • Refunds will be initiated after inspection and may take 7–10 business days to reflect in your account.

  • Customized or special-order products may not be eligible for return.

User Responsibilities

  • You agree not to misuse this website, attempt hacking, or engage in fraudulent activities.

  • Content from Rainu Rail (text, images, logos, designs) is protected by copyright and cannot be copied without permission.

Limitation of Liability

  • Rainu Rail is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Product installation and usage are the customer’s responsibility.

Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes will be subject to the jurisdiction of courts in New Delhi, India.