Refund & Returns Policy
At Rainu Rail, customer satisfaction is our top priority. This Refund & Returns Policy explains how we handle returns, exchanges, and refunds for orders placed on www.rainurail.com.
Eligibility for Returns
Products can be returned within 7 days of delivery.
Items must be unused, undamaged, and in original packaging.
Proof of purchase (invoice/order ID) is required.
Customized or made-to-order products are non-returnable.
Non-Returnable Items
Used or damaged products.
Items without original packaging.
Clearance or discounted sale items.
Return Process
Contact us at contact@rainurail.com or call +91 8285793336 / +91 9650984774 within 7 days of delivery.
Provide order details and reason for return.
Our team will guide you with pickup/return instructions.
Once the product is inspected, we will confirm approval or rejection of the return.
Refund Policy
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method.
Shipping charges are non-refundable unless the return is due to our error (wrong/defective item).
Exchange Policy
Exchanges are allowed only if the product is defective or damaged on delivery.
Replacement will be shipped after the returned item passes inspection.
Damaged or Wrong Product
If you receive a defective, damaged, or incorrect product, please notify us immediately with photos. We will arrange for a quick replacement or full refund.