Shipping Policy

Thank you for shopping with Rainu Rail. This Shipping Policy explains how we process, ship, and deliver orders placed on www.rainurail.com.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Methods & Delivery Time

  • We partner with trusted courier services to ensure safe and timely delivery.

  • Estimated delivery time within India: 3–7 business days (depending on location).

  • International shipping may take longer based on customs and courier policies.

Shipping Charges

  • Shipping charges are calculated at checkout based on product weight, size, and delivery location.

  • Free shipping may be available on select orders or promotional offers.

Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • You can track your shipment directly through our courier partner’s website.

Delays in Delivery

  • While we aim for on-time delivery, external factors such as weather, logistics delays, or holidays may affect timelines.

  • Rainu Rail is not liable for delays caused by courier companies or unforeseen events.

Damaged or Lost Packages

  • If your package is damaged during transit, please contact us immediately with photos.

  • In case of lost packages, we will work with our courier partners to resolve the issue.

International Shipping, if applicable

  • Customs duties, taxes, or import fees (if any) are the responsibility of the customer.

  • Delivery timelines may vary depending on country-specific regulations.